ABASI-IFREKE SAA EKENG

Managed and optimized shift schedules, team performance, and guest concern resolution, ensuring excellent service delivery and maintaining high operational standards.

Supervised daily bar operations, meticulously maintaining efficiency, cleanliness, inventory control, and consistent adherence to brand standards.

Led and mentored bartenders and bar support staff during high-volume service periods, providing guidance for smooth operations and collaborating with Bar Managers to implement procedural improvements.

Successfully managed operations across three diverse branches in Nigeria (Lagos, Calabar, Uyo), adapting strategies to regional customer markets while upholding consistent brand standards and service quality.

Crafted and served high-quality cocktails and mocktails, consistently adhering to presentation standards across all shifts, resulting in positive customer feedback and repeat business.

Successfully managed operations across five branches in Ghana, mastering diverse operational environments and ensuring consistent application of brand standards.

Played a pivotal role as a key team member in the international expansion project, directly contributing to the successful setup and launch of The Honeysuckle's Abuja Branch in Nigeria.

Implemented meticulous inventory control and managed bar operations, contributing to efficient stock rotation and minimized waste.

Developed and maintained a loyal customer base by delivering exceptional service and leveraging in-depth beverage knowledge, significantly increasing repeat patronage and customer satisfaction.

Supported bar and wait staff in optimizing front-of-house operations during peak hours, ensuring smooth service delivery and enhancing overall customer experience.

Managed daily cash operations, including accurate opening and closing procedures and meticulous recordkeeping, ensuring financial integrity and compliance.

Demonstrated proficiency in inventory management and POS systems, contributing to efficient stock control and streamlined transaction processing.